General Terms and Conditions of Service

Health Tests OÜ (www.terviseuuringud.ee) General Terms and Conditions of Service

1. CONTRACTING PARTIES

1.1. The General Terms and Conditions of Health Tests OÜ regulate the mutual rights and obligations between the Client and Health Tests OÜ in the provision of healthcare and health services by Health Tests OÜ to the Client.

1. GENERAL PROVISIONS

1.1. The General Terms and Conditions (hereinafter “General Terms”) of Health Tests OÜ (hereinafter “Health Tests”) apply to all healthcare and health services provided by Health Tests (hereinafter “Service”), unless the application of the General Terms is explicitly excluded. The General Terms are an inseparable part of any contract concluded between Health Tests and the Client.

1.2. An inseparable part of the General Terms is also the Privacy Policy for the processing of personal data (hereinafter “Privacy Policy”), which is presented to the Client together with the General Terms.

1.3. For the provision of the Service, Health Tests and the Client enter into a contract (hereinafter “Contract”) under which Health Tests undertakes to provide the agreed Service to the Client, and the Client undertakes to pay for the Service and to provide all necessary cooperation for the successful provision of the Service. The Services provided by Health Tests are listed on the website www.terviseuuringud.ee, and the list may change over time.

2. CONCLUSION OF THE CONTRACT

2.1. The Contract is deemed concluded between Health Tests and the Client from the moment the Client expresses a wish to register for an appointment. From this moment, the Client is subject to the General Terms and the Privacy Policy.

2.2. The Client may express their wish to book an appointment:

• 2.2.1. on the Health Tests website www.terviseuuringud.ee/registreeri by filling out the form, and by doing so and reviewing the Privacy Policy and the Contract, agrees to the terms of the Contract;

• 2.2.2. by telephone at the number and during the opening hours provided on www.terviseuuringud.ee;

• 2.2.3. by e-mail at info@terviseuuringud.ee;

• 2.2.4. at the Health Tests reception desk.

2.3. Health Tests will book the first available appointment for the Client, or a later one at the Client’s request.

2.4. Registration for the Service is considered consent by the Client to the provision of the Service.

2.5. Health Tests provides Services in Estonian. If the healthcare or health professional providing the Service speaks another language understandable to the Client, and the Client wishes the Service to be provided in that language, it may be done so.

2.6. The Client understands that the Service can only be provided effectively if the Client cooperates, actively participates, fulfills the obligations under the Contract, and follows the instructions given by Health Tests staff. The Client understands that Health Tests cannot guarantee the success of the Service or that the outcome will fully meet the Client’s expectations (Law of Obligations Act § 766 (2)).

3. HEALTH TESTS’ RIGHTS AND OBLIGATIONS

3.1. Health Tests may:

• 3.1.1. require accurate and complete information from the Client about their health condition;

• 3.1.3. establish internal rules governing Client behavior on Health Tests premises and require compliance;

• 3.1.4. change the Client’s booked appointment time for organizational or other reasons;

• 3.1.5. receive payment for the Service.

3.2. Health Tests is obliged to:

• 3.2.1. provide the Service in accordance with the general level of medical science (in the case of physiotherapy, with the general level of rehabilitation and physiotherapy) and with due care as required by law, including the Law of Obligations Act;

• 3.2.2. inform the Client of examination results, health condition, possible illnesses and their course, the availability, nature, and purpose of the required healthcare and/or treatment, the risks and consequences involved, and other possible services. At the Client’s request, this information must be provided in a reproducible written form;

• 3.2.3. keep confidential the personal data of the Client, including health data, obtained during the provision of the Service;

• 3.2.4. properly document the Service and retain the documents in accordance with the law.

4. CLIENT’S RIGHTS AND OBLIGATIONS

4.1. The Client has the right to:

• 4.1.1. receive the Service;

• 4.1.2. receive information about the Service, risks, and other necessary treatment services, orally or, upon request, in reproducible written form;

• 4.1.3. receive information about medical examination results, health status, and any detected illnesses;

• 4.1.4. actively participate in decisions regarding the Service, be involved in the process, give or withhold consent for procedures;

• 4.1.5. demand confidentiality of their health condition, treatment, and private life, unless disclosure is required by law;

• 4.1.6. designate persons entitled to receive information about their health;

• 4.1.7. cancel a booked outpatient appointment no later than one working day before, without giving a reason;

• 4.1.8. review documents related to the Service and obtain copies at their own expense by submitting a written request.

4.2. The Client is obliged to:

• 4.2.1. disclose all facts necessary for the Service and provide cooperation;

• 4.2.2. provide accurate and complete information about their health, including past treatments and medications;

• 4.2.3. pay for the Service according to the Contract and Section 6 of the General Terms;

• 4.2.4. arrive on time with a photo ID;

• 4.2.5. follow the instructions given during the Service;

• 4.2.6. immediately report any complications and seek follow-up consultation;

• 4.2.7. comply with internal rules and respect the rights and interests of other Clients.

5. CLIENT’S CONSENT

5.1. The Client may be examined and provided with the Service only with informed consent, after being informed about the Service and risks. Health Tests may request the Client’s health data in the course of providing the Service. The Client is responsible for the accuracy of the information provided. Health Tests is not required to explain well-known or very rare risks. Consent must be given in writing if requested by Health Tests.

5.2. The Client may withdraw consent within a reasonable time. Withdrawal must be in the same form as consent was given.

5.3. The Client may refuse information about their results, health condition, and illnesses. In such cases, Health Tests may not disclose the information unless withholding it would harm the Client or third parties. Refusal must be in writing if requested.

6. PRIVACY AND DATA PROTECTION

6.1. Health Tests processes personal data in accordance with the law. Data are used only for the Service, including documentation. Access is granted to third parties only with consent, unless otherwise provided by law.

6.2. Health Tests and staff are obliged to keep confidential all data obtained about the Client and ensure records are not disclosed to unauthorized persons, unless the Client has consented. Confidentiality may be reasonably waived if withholding information could significantly harm the Client or others.

6.3. The Privacy Policy also applies in addition to these Terms.

7. FEES

7.1. The Client must pay for the booked or agreed Service in advance by bank transfer or in cash no later than on the day of Service.

7.2. Unless otherwise agreed in writing, fees are based on the valid Health Tests price list at the time of Service, available on-site and on www.terviseuuringud.ee. Additional procedures or analyses must be paid separately.

7.3. Health Tests may unilaterally change the price list prospectively. Changes take effect upon publication on-site and on the website.

8. LIABILITY

8.1. Health Tests and staff are liable only for culpable breaches of duty. They are not liable for negative consequences if the Client was informed of risks and consented.

8.2. Health Tests is not liable for indirect or non-material damages.

8.3. Liability is limited to three times the amount paid under the Contract.

8.4. Health Tests is not liable if the Client violated instructions essential to the Service’s success.

8.5. Failure to attend an agreed appointment is considered a material breach of mandatory instructions.

8.6. The Client must prove the basis of liability unless documentation is missing.

8.7. Limitations do not apply in cases of intentional breach.

8.8. Claims for damages expire five years after the Client became aware of the breach and damage.

8.9. Health Tests may demand a contractual penalty equal to 80% of the Service fee if the Client fails to appear without timely notice.

9. TERMINATION OF THE CONTRACT

9.1. The Contract ends when the Service is completed, including follow-up actions.

9.2. The Contract also ends when the Service is taken over by another provider or terminated by either party.

9.3. The Client may terminate the Contract at any time. If termination occurs less than one working day before an appointment or less than three working days before a procedure, Health Tests may demand 1/5 of the Service fee.

9.4. Health Tests may terminate the Contract (or postpone the Service) for valid reasons, including:

• non-payment by the Client;

• breach of the Contract or instructions;

• providing false information;

• failure to cooperate;

• arriving intoxicated, inappropriate, or non-compliant;

• medical reasons making the Service not in the Client’s best interests;

• repeated no-shows.

9.5. Termination does not release the Client from payment obligations.

9.6. Termination does not affect the validity of Sections 6, 7, 8, and 9.

10. FINAL PROVISIONS

10.1. The Contract is governed by Estonian law.

10.2. If the Client has complaints, they may submit them to info@terviseuuringud.ee. Complaints must include a description of rights violated, circumstances, and evidence. Health Tests will review within a reasonable time.

10.3. The Client has legal remedies if the Service does not comply with the Contract, including demanding performance, refusing obligations, claiming damages, rescinding the Contract, lowering the price, or claiming interest for late payment.

10.4. Health Tests does not provide guarantees for the Service (Law of Obligations Act § 766 (2)).

10.5. Rights and obligations under the Contract may not be transferred without prior written consent of the other party, except for payment claims.

10.6. Any amendments must be in writing and signed. Health Tests may amend the General Terms unilaterally; changes take effect upon publication on-site and on the website. The applicable Terms are those valid at the time of Contract. Clients will be notified of changes via the website.

10.7. Invalidity of one clause due to conflict with law does not invalidate the entire Terms. If invalidity significantly alters rights or obligations, the clause may be amended.

10.8. Parties will attempt to resolve disputes through negotiation. If no agreement is reached, disputes will be resolved in court, with Harju County Court as the court of first instance.